The ground rules,
without the legal fog.

These Terms govern your access to and use of the VivaVoce website, applications, live coaching sessions, transcripts, credit packs, and related services. By using VivaVoce, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the service. You must be at least 18 years old and legally able to enter into this agreement.

VivaVoce provides AI-powered, live voice practice for job interviews and thesis defences, grounded in the CV, thesis chapters, and context you choose to provide. Features may include mock interviews and mock vivas, spoken feedback, conversation transcripts, session history, and usage-based credits.

VivaVoce is a practice and educational tool. It is not a recruitment agency, employer, career-placement service, academic examiner, legal adviser, or guarantee of any interview, examination, or employment outcome.

You are responsible for activity under your account and for keeping your sign-in method and devices secure. Provide accurate information and notify us promptly if you believe your account has been accessed without permission.

You may not share, sell, transfer, or use an account to provide unauthorized access to another person. We may limit account creation or access while the service is in testing or where needed to protect users and the service.

You retain your rights in the CV, thesis chapters, job description, notes, prompts, and other material you provide. You give VivaVoce a limited permission to process that material only as needed to operate, secure, support, and improve the service and to comply with law.

You are responsible for having the right to upload and use that material. Do not provide confidential information, trade secrets, or another person’s personal information unless you are authorized to do so. Share only what is reasonably needed for practice.

AI responses can be inaccurate, incomplete, repetitive, biased, or unsuitable for your circumstances. They may sound confident even when wrong. Review important advice independently and use your own judgment before relying on it in an application, interview, examination, or career decision.

You are responsible for how you use or share generated feedback. Similar or identical output may be generated for other users, and we cannot promise that output is unique.

New-account credits are promotional, may change, and have no cash value. Purchased credit packs are one-time purchases, not subscriptions. Credits are spent according to live AI session usage and, unless stated otherwise at purchase, do not expire.

Any displayed practice-time estimate is illustrative and is not guaranteed. Actual credit consumption varies with conversation pace, response length, accumulated context, and session length. Longer sessions may consume credits faster per minute.

Credit packs are sold through Polar, our merchant of record. Your checkout is also subject to the Polar Checkout Buyer Terms. Prices, currencies, taxes, and payment options are those displayed at checkout.

If a purchase problem occurs, email contact@vivavoce.chat. Refunds are handled in accordance with applicable law and the checkout terms. Credits associated with a refunded amount may be removed from your account. Credits may not be resold, transferred, or redeemed for cash.

You may not use VivaVoce to:

• Break the law or violate another person’s rights.
• Upload content you do not have permission to use or that contains malware or harmful code.
• Harass, threaten, exploit, deceive, or facilitate discrimination against another person.
• Bypass safeguards, access controls, usage metering, rate limits, or payment systems.
• Reverse engineer, scrape, overload, disrupt, or probe the service except where applicable law expressly permits it.
• Use automated means to create accounts or access the service without our written permission.
• Present AI output as verified professional advice or use the service to make automated high-impact decisions about other people.

VivaVoce and its licensors retain all rights in the service, including its software, interface, branding, design, and documentation. These Terms give you a limited, personal, revocable, non-exclusive, non-transferable right to use the service as provided. They do not transfer ownership of the service or our branding to you.

The service may change as we improve it. We may add, remove, suspend, or limit features; change models or providers; perform maintenance; or discontinue the service. We do not promise that VivaVoce will always be available, error-free, or compatible with every device or browser.

We may suspend or terminate access when reasonably necessary to address misuse, security risk, non-payment, legal requirements, or a material breach of these Terms.

To the fullest extent permitted by law, VivaVoce is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

To the fullest extent permitted by law, VivaVoce will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost opportunities, profits, data, or goodwill arising from use of the service. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded or limited.

We may update these Terms to reflect service, provider, or legal changes. We will revise the effective date and provide a more prominent notice when appropriate. Your continued use after updated Terms take effect means you accept them.

Before starting a formal dispute, contact us and give us a reasonable opportunity to resolve the issue. Applicable mandatory consumer protections remain unaffected.

Questions about these Terms can be sent to contact@vivavoce.chat.